Boekingswoordenlijst
30+ essentiele termen uitgelegd. Alles wat u moet weten over online boeken, planning, betalingen en meer.
Booking
Booking Channel
Any platform or medium through which customers can discover and make reservations, including direct websites, OTAs, social media, QR codes, and messaging apps.
Booking Confirmation
An automated message sent to the customer immediately after a reservation is completed, containing booking details such as date, time, service, location, and any preparation instructions.
Booking Page
A dedicated web page where customers can view available services, select dates and times, and complete a reservation, serving as the primary interface for online bookings.
Booking Widget
An embeddable UI component that can be added to any website, allowing visitors to view availability and make bookings without leaving the page.
Client Intake Form
A digital form that collects essential client information before or during the booking process, such as contact details, medical history, preferences, or special requirements.
Direct Booking
A reservation made directly with a business through their own website or booking page, bypassing third-party platforms like Airbnb or Booking.com and their associated commissions.
Group Booking
A booking type that allows multiple participants to reserve spots in the same time slot, commonly used for classes, workshops, group tours, and team activities.
Guest Checkout
A booking flow that allows customers to complete a reservation without creating a user account, reducing friction and improving conversion rates for first-time visitors.
Multi-Location Booking
A booking system capability that allows businesses with multiple physical locations to manage scheduling, staff, and services across all sites from a single platform.
Online Booking System
A software platform that allows customers to schedule appointments, reserve services, or book accommodations directly through the internet without phone calls or in-person visits.
QR Code Booking
A method of directing customers to a booking page by scanning a QR code with their smartphone, commonly used on business cards, flyers, receipts, and in-store displays.
Service Menu
A structured listing of all services offered by a business, including names, descriptions, durations, and prices, displayed on the booking page for customers to choose from.
Scheduling
Appointment Buffer Time
A configurable gap of time automatically added before or after each appointment to allow for cleanup, preparation, travel between locations, or rest between clients.
Appointment Scheduling
The process of coordinating and assigning specific dates and times for client meetings, services, or consultations, typically managed through scheduling software.
Automated Reminders
Pre-scheduled messages sent automatically to clients before their appointment via email, SMS, or WhatsApp to reduce no-shows and improve attendance rates.
Availability Management
The system and processes used to control when a business, staff member, or resource can accept bookings, including operating hours, blocked dates, and capacity limits.
Calendar Sync
A two-way integration between a booking system and external calendar applications (Google Calendar, Outlook, Apple Calendar) that keeps availability accurate across all platforms.
Recurring Booking
A booking that automatically repeats at a set interval (weekly, biweekly, monthly) without the client needing to manually schedule each appointment.
Staff Scheduling
The process of assigning work hours, shifts, and specific appointments to individual team members within a booking system, ensuring optimal coverage and fair workload distribution.
Waitlist Management
A system that allows customers to join a waiting list when their preferred time slots are fully booked, automatically notifying them when an opening becomes available.
Payments
OTA Commission
The percentage-based fee that Online Travel Agencies (like Airbnb, Booking.com, or Expedia) charge hosts or service providers for each booking made through their marketplace.
Payment Gateway
A technology service that processes online payments by securely transmitting transaction data between the customer, the business, and the financial institutions involved.
Seasonal Pricing
A pricing strategy that adjusts service or accommodation rates based on demand patterns throughout the year, charging more during peak seasons and less during off-peak periods.
Service Fee (Platform Fee)
A percentage or fixed fee charged by a booking platform for facilitating the transaction between the service provider and the customer, separate from the service price itself.
Analytics
Booking Analytics
Data-driven insights and reports about booking performance, including metrics like conversion rates, revenue trends, popular services, peak hours, and no-show rates.
Booking Conversion Rate
The percentage of visitors to a booking page or widget who complete a reservation, serving as a key metric for measuring the effectiveness of the booking experience.
Customer Management (CRM)
A system for storing and organizing client information, booking history, preferences, and communication records to enable personalized service and targeted marketing.
No-Show Rate
The percentage of booked appointments where the client fails to arrive without canceling in advance, directly impacting revenue and scheduling efficiency.
Rental
Cleaning Fee
A one-time charge added to a rental booking to cover the cost of cleaning and preparing the property between guests, typically displayed as a separate line item from the nightly rate.
Superhost
A status designation on platforms like Airbnb awarded to hosts who consistently provide exceptional guest experiences, typically based on response rate, review scores, and booking volume.
All Terms A–Z
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