This Privacy Policy describes how Addagio Group LLC (“Addagio,” “we,” “us,” or “our”), a Wyoming limited liability company, collects, uses, discloses, and protects your information when you use our websites (addagio.io, book.addagio.io, buy.addagio.io, eat.addagio.io, events.addagio.io, help.addagio.io) and related services (the “Service”).

1. Information We Collect

1.1 Information You Provide

Account information: name, email address, phone number, business name, and business details when you create a Vendor account.
Booking information: name, email, phone number, and service preferences when you make a booking as a customer.
Payment information: payment card details are collected and processed directly by Stripe, Inc. Addagio does not store, process, or have access to full payment card numbers.
Content: business descriptions, images, service listings, and reviews that you submit to the platform.
Communications: messages you send to us via email or support tickets.

1.2 Information Collected Automatically

Usage data: pages visited, features used, search queries, and interactions with the Service.
Device information: browser type, operating system, device type, and screen resolution.
Location data: approximate location derived from IP address (country, city) to provide localized search results and analytics.
Cookies and similar technologies: session cookies for authentication, preference cookies for settings, and analytics cookies to understand how the Service is used.

1.3 Information from Third Parties

Public business data: we collect publicly available business information (business names, addresses, phone numbers, reviews) from sources like Google Maps and business directories to create marketplace listings.
Authentication providers: if you sign in using Google, we receive your name and email from Google.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Service.
Process bookings, orders, and payments.
Send transactional communications (booking confirmations, reminders, cancellations).
Respond to your inquiries and support requests.
Improve and personalize the Service based on usage patterns.
Detect, prevent, and address fraud, abuse, and security issues.
Comply with legal obligations.
Send product updates and promotional communications (with your consent; you can opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With Vendors: when you make a booking, your name, email, phone number, and booking details are shared with the Vendor to fulfill the booking.
Payment processing: Stripe, Inc. processes all payments. See Stripe's Privacy Policy.
Email delivery: Resend, Inc. delivers transactional and notification emails on our behalf.
SMS delivery: Twilio, Inc. delivers SMS notifications (booking confirmations, reminders).
Hosting and infrastructure: Vercel, Inc. (application hosting), DigitalOcean, LLC (database hosting), and Cloudinary, Ltd. (image hosting) process data to operate the Service.
Analytics: we collect anonymized usage data for internal analytics. We do not use third-party analytics services that track individual users across websites.
Legal requirements: we may disclose information if required by law, regulation, legal process, or governmental request.

4. Vendor Data Ownership

Vendors own their business data, customer data, and booking records. Unlike marketplace platforms, Addagio does not use Vendor customer data for cross-selling, advertising, or sharing with competitors. Vendors can export all their data at any time through the dashboard or by contacting support.

5. Cookies and Tracking Technologies

We use the following types of cookies:

Essential cookies: required for authentication, session management, and security. These cannot be disabled.
Functional cookies: remember your preferences (language, theme, location).
Analytics cookies: help us understand how the Service is used. These are first-party only; we do not use Google Analytics or other third-party tracking scripts.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

TLS/SSL encryption for all data in transit.
Encrypted database storage for data at rest.
Secure authentication with magic links and OAuth (no passwords stored).
Payment card data handled entirely by Stripe — never touches our servers.
Regular security reviews and access controls.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

Active accounts: data is retained while your account is active and for a reasonable period afterward.
Deleted accounts: personal data is deleted within 30 days of account deletion. Anonymized booking statistics may be retained for analytics.
Legal obligations: we may retain certain data as required by law (e.g., tax and financial records).
Marketplace listings: public business information sourced from third parties may be retained even if a Vendor has not claimed the listing, as it is publicly available information.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data, subject to legal retention requirements.
Data portability: request your data in a structured, commonly used format (JSON or CSV).
Opt-out: unsubscribe from promotional communications at any time via the unsubscribe link in any email.
Restriction: request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, contact us at hello@addagio.io. We will respond within 30 days.

9. International Data Transfers

Addagio operates globally. Your information may be transferred to and processed in countries other than the country in which you reside, including the United States. These countries may have data protection laws that differ from your country. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

10. Children's Privacy

The Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@addagio.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. The “Last updated” date at the top indicates when this policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Addagio Group LLC
1021 E Lincolnway 10421
Cheyenne, WY 82001
United States

Email: hello@addagio.io
Website: addagio.io